Line 21

Communication

Line 21

Comprehensive real-time captioning solutions for all your accessibility needs.

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About Line 21

Line 21's services are versatile and designed to cater to a broad range of needs. From supporting clients who need captions for their events to enabling agencies to leverage advanced technology, Line 21 offers comprehensive solutions. At the heart of this service is a user-centric approach, providing both event organizers and agencies with reliable and scalable captioning options.

Key Features

  • Human and AI-powered captioning
  • Live support during events
  • AI Proofreader for context-aware error correction
  • AI Translations in 120 languages
  • Automatic Speech Recognition with high accuracy
  • Global network of professional captioners
  • Low latency video caption encoding
  • Transcripts available in multiple formats
  • Technical support for setup and integration
  • Accessibility in over 100 languages

Tags

captionsaccessibilityAI captioninghuman captioninglive captioningproofreadingtranslationsautomatic speech recognitiontechnical supportlive eventseducationcorporate usebroadcastingnotetakinggovernment schemes

FAQs

What types of captioning services do you offer?
We offer both human and AI-powered captioning solutions, including live captioning, automatic speech recognition, and AI proofreading.
How accurate are your live captions?
Our live captions are produced by accredited stenographers and respeakers, offering high accuracy and typically reaching speeds of up to 300 words per minute.
Can you provide captions in different languages?
Yes, we support captions, translations, and proofreading in over 100 languages thanks to our global network of professional captioners and advanced AI models.
What technical support do you offer?
We provide dedicated technical support, including live event support, caption encoding, and assistance with setup and integration across multiple platforms.
How does your AI Proofreader work?
The AI Proofreader safeguards against typos and name errors using context-aware AI. It can be fine-tuned with context-specific glossary and terms.
What is the cost of your AI services?
AI Proofreading costs $1 per minute, AI Translations cost $0.15 per minute, and Automatic Speech Recognition (ASR) costs $0.25 per minute.
How do I download transcripts after a session?
All captioner transcripts are available to download in multiple formats (TXT, SRT, VTT) immediately at the end of your session.
Can you provide services for specific industries or specialized terminology?
Yes, we can. Our network includes specialists in various fields, ensuring accurate captions even for tricky terminology or specific industry jargon.
Do you offer services for in-person events?
Yes, we support both virtual and in-person events. You will need an internet connection to use our services even for in-person events.
How does your billing system work?
We offer a basic pay-as-you-go plan, and you pay for minutes used at the end of each month. There are also bundles available for upfront purchase with potential discounts.